Terms of Service

These Terms of Service (the “Terms”) form a binding agreement between you, and, if you use the service on behalf of an organization, that organization (“you” or “Customer”), and Metis (“KeyForge”, “we”, “us”, or “our”). By creating an account, clicking to accept, or accessing or using KeyForge (the “Service”), you agree to these Terms. If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization.

If you do not agree to these Terms, do not use the Service.

KeyForge is a multi-provider gateway for large language model (“LLM”) and related AI requests. It issues virtual keys, enforces budgets and rate limits, routes requests to third-party model providers, and produces tamper-evident audit logs. The Service is OpenAI-compatible and may be used by software agents acting on your behalf.

We may update, improve, or change the Service over time. We may also add, modify, or discontinue features. Where a change materially reduces core functionality of a paid plan, we will use reasonable efforts to give you advance notice.

You must be at least 18 years old and capable of forming a binding contract to use the Service. You are responsible for the accuracy of your account information and for all activity that occurs under your account, including activity by your agents, employees, and API clients.

• Keep your credentials, provider keys, and virtual keys confidential.
• Notify us promptly at [email protected] if you suspect unauthorized access or key compromise.
• You are responsible for configuring budgets, rate limits, and virtual-key scopes appropriately for your agents.

Your use of the Service is subject to our Acceptable Use Policy, which is incorporated into these Terms. You must also comply with the terms and usage policies of any downstream model provider your requests are routed to. Violation of the Acceptable Use Policy is a breach of these Terms.

The Service lets you issue virtual keys for use by autonomous agents and applications. You remain fully responsible for the actions taken by any agent or system using your account or keys, including the requests they send, the content they generate, and any decisions or actions taken based on model output.

You are responsible for implementing appropriate human oversight and safeguards where your agents can take consequential actions. The Service provides enforcement controls (budgets, rate limits, key revocation), but you determine how they are configured.

• Free tier: certain functionality is offered at no charge, subject to the limits described on our pricing page. We may change free-tier limits with reasonable notice.
• Paid plans and usage: fees are described at the time of purchase. Unless stated otherwise, subscription fees are billed in advance and usage-based fees in arrears.
• Payment: paid plans are processed by our payment processor. You authorize us to charge your selected payment method for all applicable fees and taxes.
• Taxes: fees are exclusive of taxes; you are responsible for applicable taxes other than taxes on our net income.
• Non-payment: we may suspend or downgrade the Service if fees are past due after reasonable notice.

Except as required by law or expressly stated, fees are non-refundable. Hard spending limits are enforced at the gateway; however, you remain responsible for charges incurred by third-party providers where you use your own provider keys.

As between you and us, you own the data, prompts, inputs, and outputs that you submit to or generate through the Service (“Customer Data”). You grant us a limited license to process Customer Data solely to provide, secure, and support the Service, and as described in our Privacy Policy and Data Processing Addendum.

We do not use your prompts, inputs, or outputs to train our own or any third party’s foundation models. Downstream model providers process requests under their own terms; where you use platform-managed model access, we route requests to providers we have selected for that purpose, and where you bring your own provider keys, requests are forwarded directly to the provider you choose.

The Service generates cryptographically hash-chained audit records of gateway activity. These records are designed to be tamper-evident: alterations are detectable through the chain’s integrity metadata. Audit records are part of the Service and are made available to you for verification and export.

Because the integrity of the audit chain depends on its append-only structure, deletion or anonymization of personal data within historical records is handled as described in the Privacy Policy, balancing your data-subject obligations with the security purpose of tamper-evidence.

The Service integrates with third-party providers, including model providers, payment processing, and infrastructure vendors listed on our subprocessor page. We are not responsible for third-party services, and your use of them may be subject to their own terms.

The Service is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

AI output. AI-generated output can be inaccurate, incomplete, or misleading and may not reflect real facts. We do not warrant the accuracy, reliability, or suitability of any model output. You are responsible for reviewing and validating output before relying on it, and for any decisions or actions taken based on it.

We use commercially reasonable measures to secure the Service and make our audit logs tamper-evident, but no method of transmission or storage is completely secure, and we do not guarantee that the Service will be uninterrupted or error-free.

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, data, or goodwill, arising out of or related to these Terms or the Service, even if advised of the possibility of such damages.

Except for liability arising from a party’s gross negligence, willful misconduct, or a party’s indemnification obligations, each party’s total aggregate liability arising out of or related to these Terms will not exceed the greater of (a) the total fees you paid to us for the Service in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars (US$100). Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

You will defend, indemnify, and hold harmless Metis and its affiliates from and against any third-party claims, damages, and reasonable costs arising from your Customer Data, your use of the Service, your agents’ activity, or your breach of these Terms or applicable law. We will defend you against third-party claims that the Service, as provided by us and used in accordance with these Terms, infringes that third party’s intellectual property rights, subject to reasonable cooperation and prompt notice.

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you materially breach these Terms or the Acceptable Use Policy, if required by law, or to protect the Service, other customers, or third parties. Where practical and lawful, we will provide notice and an opportunity to cure.

On termination, your right to use the Service ceases. For a reasonable period after termination, you may export your Customer Data and audit records; thereafter we may delete or anonymize them in accordance with our retention practices and the Privacy Policy.

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules. Subject to the arbitration provision below, the parties submit to the exclusive jurisdiction of the state and federal courts located in the State of Delaware.

Arbitration. Except for claims for injunctive relief or intellectual-property infringement, any dispute arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered by JAMS under its applicable rules, on an individual basis. Class-action waiver: disputes will be resolved individually, and you and we waive any right to participate in a class or representative action. Where applicable law (including for certain consumers) prohibits mandatory arbitration or class waivers, those provisions do not apply to you to the extent prohibited.

We may update these Terms from time to time. If we make material changes, we will provide notice by reasonable means (for example, by email or an in-product notice) before they take effect. Your continued use of the Service after changes become effective constitutes acceptance of the updated Terms.

These Terms, together with the policies referenced in them, are the entire agreement between you and us regarding the Service. If any provision is found unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. There are no third-party beneficiaries.

Questions about these Terms can be sent to [email protected]. Our registered postal address is available on request.